FAQ

We do not have any advertisements on the outside of our packages and abbreviate our company name on the return address.

If you receive non-working keys through our Snap and Drop service we offer two options. We will work with you to correct the issue and send out working duplicates or offer a different service that has a higher success rate. If we cannot resolve the issue we will send out a pre-paid return label and packaging to retrieve the non-working keys.* Once returned, we will refund the order.

For our pick and drop service we have the ability to test most formats before they leave our facility to ensure they are a working copy of your original. If we find out that we cannot successfully make a working copy of your key we will return your original and refund your order. Any upgraded shipping selection will still be used to return your key which will be deducted from the refund.

Please be aware there are several keys our service does not support. Our key copying wizard will help you identify your keys format to ensure it’s compatible with our service. Also, always make sure to use a working/activated original key with our service. If the original key that we use to make copies ever gets deactivated all copies will stop working. Deactivation often happens if a tenant every moves away or reports the key lost or stolen.

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We do offer a full 30 days to test your new key(s). If they don’t work or you aren’t satisfied simply send them back for a refund.

*Pre-paid label and packaging provided for domestic orders only.

Yes, we often can clone parking passes if the format is listed on our compatibility page. Please be aware that many parking system use a feature called anti-passback which tracks if the vehicle is inside the garage or not. If this feature is enabled then any copied passes will still only allow one vehicle in at once. If you are required to scan your parking pass to exit the garage there is a high likelihood that the anti-passback feature is being used.

Please note, we can only duplicate parking passes that are listed on our compatibility page. Many parking passes use technology we cannot copy. If your parking pass works at distances greater than 12 inches there is a high likelihood we cannot copy it.

While our equipment is specifically designed to prevent this, we offer up to AED 250 coverage per original key for replacement.

Yes, we are able to pull the necessary information off any key that our company has made to make more working copies. We also store your key data. If you originally purchased the key from us you likely can order additional keys through your account panel as a re-order.

Most key fobs operate on 125 khz which is not compatible with NFC chips commonly installed in mobile phones. Key fob copying services do offer stickers and specialty keys that fit between mobile phones and their protective case. Placing a traditional key fob or sticker near a mobile phone often reduces the performance of the key so it’s important to select a key that uses special material to prevent interference.